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Welcome to the City of Santa Rosa's updated Citizen Portal.  To use this portal to pay for, search or apply for a permit or invoice, you will need to create a profile and log in to the portal.  Click on the New User link below to register for an account.

This site performs best on Google Chrome.

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Account Registration


You are registering for the City of Santa Rosa's Accela Citizen Access (ACA) portal, which is used for processing permit applications, making payments, permit record search with various City departments.

This registration process will ask you to provide the following information to create an account:

      • Choose a username and password (case sensitive)    
      • Choose a Security Question and answer.  Please write this information down as you may need it to recover a lost password in the future.
      • Personal and Contact Information

Once your registration is complete you will receive an email confirming your account information and you will be able to search public permit records and make payments immediately.

If you do not receive a confirmation email please check your spam/junk email folder for an email from 

If you are registering to apply for a permit, please follow the instructions in the confirmation email as there are additional steps to completing your registration before you can proceed with your permit application/s.

Please review and accept the terms below to proceed.

General Disclaimer

While the Agency attempts to keep its Web information accurate and timely, the Agency neither warrants nor makes representations as to the functionality or condition of this Web site, its suitability for use, freedom from interruptions or from computer virus, or non-infringement of proprietary rights. Web materials have been compiled from a variety of sources and are subject to change without notice from the Agency as a result of updates and corrections.

All trademarks and service marks contained in or displayed on this Web site are the property of their respective owners. Any commercial use of the materials stored on this Web site is strictly prohibited without the prior written permission of the Agency.

The Agency is neither responsible nor liable for any viruses or other contamination of your system nor for any delays, inaccuracies, errors or omissions arising out of your use of the site or with respect to the material contained on the site, including without limitation, any material posted on the site. This Web site and all materials contained in it are distributed and transmitted "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. The Agency is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, this Web site and/or the materials contained on this Web site whether the materials are provided by the Agency or a third party.

In addition to the preceding terms and conditions the Agency, its officers, employees, agents or representatives shall not be liable for any damages of any kind arising from your use of the online payment service. Nothing contained in this Web site constitutes or is intended to constitute legal advice by the Agency or any of its agencies, officers, employees, agents, or representatives.

External Links

This Web site may contain links to other sites on the Internet, which are provided for the convenience of the user. The Agency is not responsible for and makes no representation about the content or material available on such other sites. Links are not intended to imply sponsorship, affiliation, or endorsement by the Agency.

Privacy Policy

While the Agency does not sell any information collected and provided through this Web site, such information may be subject to disclosure as required by any federal, state or local laws, rules, or regulations, including, but not limited to, the Agency's Public Records Act (Government Code Section 6250 et seq.).

Communications via Web Site

Communications made through e-mail and messaging systems shall in no way be deemed to constitute legal notice to the Agency or any of its agencies, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action against the Agency or any of its agencies, officers, employees, agents, or representatives, where notice to the Agency is required by any federal, state or local laws, rules, or regulations.

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